As we progress through 2025 and into 2026, we’re pleased to share our collective efforts to engage members, enhance outcomes, and expand services for all stakeholders.
As we navigate a fast-changing healthcare landscape, our commitment remains rooted in the people we serve. Whether it's expanding access to essential medical services, improving care coordination, or delivering trustworthy support, we're in this together.
Thank you for your continued trust in Excellus BlueCross BlueShield (BCBS). We are excited about what we’ll accomplish in the coming year to improve health outcomes and member experiences.
If you’re interested in learning more about our efforts to drive innovation, streamline care, and strengthen provider partnerships, check out our 2025 updates:
Provider Liaison Program (PDF)
- Medical Director – Provider Liaison Program Overview
- Program goals
- How it works
Learn More - Provider Liaison Program (PDF)
AI For Utilization Management (PDF)
- Simplifying this process for our providers
- Automate some of the tedious administrative tasks
- Focus on more direct patient care
Learn More - AI For Utilization Management (PDF)
- Enhancing patient outcomes through case management support
- Why referring patients benefits our providers
Learn More - Case Management (PDF)
