Contact Us
Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.
Log in and use the Enrollment & Inquiry Support tool to send all inquiries to our Enrollment team. SSL encryption ensures that the information transmitted remains secure.
Check Out Our Process for Enrollment Inquiry & SupportOpen a PDF
If you do not have a login today, it's easy to request one:
- Go to broker.excellusbcbs.com/registration
- Select the appropriate option
- Complete all fields; click 'Submit'
- Your request will be completed within 24-48 hours
Need Language Translation?
We offer a service that translates our brokers' and medical providers' answers into more than 150 languages. Call your Account Consultant for more information.
For Questions About: | Contact: |
---|---|
Commercial Large Group (50 or more eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Account Service Consultant |
Commercial Small Group (Less than 50 eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Account Service Consultant |
Technical Website Issues |
Call our Web Help Desk at 1-800-278-1247 |
Member Claims, Benefits or Authorizations for Medical, Dental or Pharmacy Plans |
Members should call the number on their Member ID Card. |
For Claims, Membership Enrollment forms, and related Correspondence:
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Our Corporate Street Address:
In the Central New York and Southern Tier Regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803
In the Rochester Region and Nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
In the Utica Region:
Excellus BlueCross BlueShield
Utica Business Park
12 Rhoads Drive
Utica, NY 13502
Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.
Binghamton
53 Chenango Street
Binghamton, NY 13901
Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Rochester
165 Court Street
Rochester, NY 14647
Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Utica
12 Rhoads Drive
Utica, NY 13502
Modal for Improving Enrollment & Billing Support
Improving Enrollment & Billing Support
Membership inquiries using the 'Enrollment & Billing Support' form are delivered into a secure database in which inquiries are tracked and monitored. Other changes include:
- Status Alerts - The system will send an email with a tracking number once your inquiry is assigned. You can use this tracking number if you need to contact us regarding your inquiry. You'll also receive an email when it's complete.
- Missing or Incorrect Information - If your inquiry is missing information or if there is a problem with a file, the system will send an email to let you know what's wrong so you can submit a new request.