Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.
Log in and use the Enrollment & Inquiry Support tool to send all inquiries to our Enrollment team. SSL encryption ensures that the information transmitted remains secure.
Check Out Our Process for Enrollment Inquiry & SupportOpen a PDF
If you do not have a login today, it's easy to request one:
- Go to broker.excellusbcbs.com/registration
- Select the appropriate option
- Complete all fields; click 'Submit'
- Your request will be completed within 24-48 hours
Need Language Translation?
We offer a service that translates our brokers' and medical providers' answers into more than 150 languages. Call your Account Consultant for more information.
Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.
Binghamton
53 Chenango Street
Binghamton, NY 13901
Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Rochester
165 Court Street
Rochester, NY 14647
Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Utica
12 Rhoads Drive
Utica, NY 13502
