Contact Us
Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.
Enrollment & Billing Support (requires Login to access)
Log in and use the Enrollment & Billing Support form to send all inquiries to Membership and Billing. SSL encryption ensures that the information transmitted between you and Excellus BlueCross BlueShield remains secure and, where applicable, that our member's information is not compromised.
Check Out Our Process for Enrollment & Billing SupportOpen a PDF
If you do not have a login today, it's easy to request one:
- Go to broker.excellusbcbs.com/registration
- Select the appropriate option
- Complete all fields; click 'Submit'
- Your request will be completed within 24-48 hours
Need Language Translation?
We offer a service that translates our brokers' and medical providers' answers into more than 150 languages. Call your Account Consultant for more information.
| For Questions About: | Contact: |
|---|---|
|
Commercial Large Group (50 or more eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Account Service Consultant |
|
Commercial Small Group (Less than 50 eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Account Service Consultant |
|
Technical Website Issues |
Call our Web Help Desk at 1-800-278-1247 |
|
Member Claims, Benefits or Authorizations for Medical, Dental or Pharmacy Plans |
Members should call the number on their Member ID Card. |
For Claims, Membership Enrollment forms, and related Correspondence:
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Our Corporate Street Address:
In the Central New York and Southern Tier Regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803
In the Rochester Region and Nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
In the Utica Region:
Excellus BlueCross BlueShield
Utica Business Park
12 Rhoads Drive
Utica, NY 13502
Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.
Binghamton
53 Chenango Street
Binghamton, NY 13901
Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Rochester
165 Court Street
Rochester, NY 14647
Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Utica
12 Rhoads Drive
Utica, NY 13502
Modal for Improving Enrollment & Billing Support
Improving Enrollment & Billing Support
Membership inquiries using the 'Enrollment & Billing Support' form are delivered into a secure database in which inquiries are tracked and monitored. Other changes include:
- Status Alerts - The system will send an email with a tracking number once your inquiry is assigned. You can use this tracking number if you need to contact us regarding your inquiry. You'll also receive an email when it's complete.
- Missing or Incorrect Information - If your inquiry is missing information or if there is a problem with a file, the system will send an email to let you know what's wrong so you can submit a new request.
