Contact Us
Enrollment inquiry and support
By submitting your inquiries and requests via the Enrollment Inquiry Support Tool, you ensure they are securely transmitted directly to our request management system, which efficiently assigns and processes them within our Enrollment department. Our representatives will respond within four business days.
Use the Enrollment Inquiry Support Tool for:
- Eligibility maintenance requests
- Enrollment inquiries
- Billing/reconciliation requests
- Other support requests
About the Enrollment Inquiry & Support Tool
Additional contact forms
| Contact form | Use this form for |
|---|---|
| General Broker Inquiries | Requesting general assistance from Broker Administration |
| Web Group Number Update Form for Enrollment & Billing | Adding or removing group numbers from an existing web user account |
| Web Training Requests | Requesting broker web training |
| Report Technical Website Issues | Reporting technical issues with the website |
Commercial Group benefits, setup, updates, cancellations, billing, member enrollment, or member cancellations
Call your dedicated account service consultant
Medicare Direct Pay benefits, setup, updates, cancellations, billing, member enrollment, or member cancellations
Rochester: 1-844-611-5878
Central New York: 1-855-841-2498
Monday - Friday, 8 a.m. to 5 p.m. ET
Member claims, benefits, or authorizations for medical, dental, or pharmacy plans
Members should call the number on their member card
Technical website issues
Call our Web Help Desk at 1-800-278-1247
Monday - Friday, 9 a.m. to 4:30 p.m. ET
Claims, membership enrollment forms, and related correspondence
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Corporate street addresses
Central New York and Southern Tier regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803
Rochester region and nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
Utica region:
Excellus BlueCross BlueShield
301 Woods Park Drive
Suite 201
Clinton, NY 13323
