Contact Us

Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.

Enrollment & Billing Support

Enrollment & Billing Support (requires Login to access)

 Log in and use the Enrollment & Billing Support form to send all inquiries to Membership and Billing. SSL encryption ensures that the information transmitted between you and Excellus BlueCross BlueShield remains secure and, where applicable, that our member's information is not compromised.

 Check Out Our Process for Enrollment & Billing SupportOpen a PDF

If you do not have a login today, it's easy to request one:

Need Language Translation?
We offer a service that translates our brokers' and medical providers' answers into more than 150 languages. Call your Account Consultant for more information.

For Questions About: Contact:

Commercial Large Group (50 or more eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations

Call your dedicated Account Service Consultant

Commercial Small Group (Less than 50 eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations

Call your dedicated Account Service Consultant

Technical Website Issues

Call our Web Help Desk at 1-800-278-1247
(Monday - Friday, 9 a.m. to 4:30 p.m. EST)

Member Claims, Benefits or Authorizations for Medical, Dental or Pharmacy Plans

Members should call the number on their Member ID Card.

For Claims, Membership Enrollment forms, and related Correspondence:

Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

Our Corporate Street Address:

In the Central New York and Southern Tier Regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803

In the Rochester Region and Nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647

In the Utica Region:
Excellus BlueCross BlueShield
Utica Business Park
12 Rhoads Drive
Utica, NY 13502

Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.

Binghamton
53 Chenango Street
Binghamton, NY 13901

Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901

Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901

Rochester
165 Court Street
Rochester, NY 14647

Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202

Utica
12 Rhoads Drive
Utica, NY 13502

Modal for Improving Enrollment & Billing Support