Training Resources for Brokers
Making the Most of Your Health Plan
Many members are not aware of the programs, resources, and tools available to them through Excellus BlueCross BlueShield. We want to help close that gap. That’s why we created the Making the Most of Your Health Plan video below. The video provides an overview of the Excellus BCBS website and mobile app, including the member dashboard. It also highlights important features, tools, and resources available to help members and their families live healthier lives.
Please be sure to use the video that aligns with an organization’s funding arrangement.
Web enrollment
This course is intended to assist brokers with all aspects of web enrollment. Using this course as a resource, the web user will be able to:
- Register for an account/log on
- Recover username/password
- Add or remove a group number
- View member roster
- Enroll a new member
- Add/remove a family member
- Change/cancel/reinstate coverage
- Request member cards
- View recent submissions
- Get help
- View frequently asked questions (FAQs)
Online bill pay
This training will guide brokers through navigating Online Bill Pay with Excellus BCBS. By completing this course, the web user will become familiar with how to:
- Access online billing
- Search for a group
- View Billing Summary page
- View invoices
- View payment history
