To improve account security, multi-factor authentication (MFA) will be enabled toward the end of October.
What you can do to prepare for this change:
- Log into your broker web account and go to Account Settings in the upper right corner.
- Verify that your email address and security question are correct and up to date.
- If your information is not up to date, you will not be able to access your web account once MFA is enabled.
- Simplify account management by consolidating multiple accounts under one agency umbrella account:
- This will allow you to manage all your groups with one login.
- Without an umbrella account, MFA will need to be completed separately for each account.
- For help with broker umbrella accounts, please contact Brokercontractsexcellus@excellus.com or your account manager.
To stay informed on key dates and instructions, please refer to the banner notifications on the broker and employer websites. Taking these steps now will help ensure a smooth transition and prevent login issues once MFA is live. For more details, please review the FAQ (PDF) linked below.
Multi-factor Authentication FAQ (PDF)
