From November 4, 2019 - January 31, 2020, a dedicated email and phone line will be available to assist with questions about your small group accounts.
Brokers ONLY may call 1-844-843-5256, or email DedicatedBrokerMailbox@Excellus.com and representatives will be able to help you with:
- Billing questions
- Roster requests
- Temporary Member Cards
- Summary of Benefits and Coverage (SBC) requests
- Probation/Eligibility requests
- Verification of enrollment or cancellation requests
- Escalation of membership inquiries submitted through our web site
For all large and experience-rated group inquiries you should continue to contact your dedicated account service representative. For all other inquiries, please continue to use our external database/Enrollment and Billing Support form.