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Site Changes Coming The Weekend Of August 3

This includes a password change, so have yours ready!

Updates to our Broker and Employer web portals, which include a new look and menu options, will be going live on Saturday, August 3.

The new look includes a simplified layout giving you easy access to the tools you use most including:

  • Blue On Demand, Add/Activate/Remove Group Number (after login)
  • Annual Group Information Forms (AGIF)
  • Broker News and a new archive you can search by subject

As part of overall enhancements being made to our website, Brokers and Employers will need to select a new password, as well as a new password hint. You will be prompted to do so at the appropriate step in the login process.

In addition, all Excellus BCBS members with an existing online account will be required to select a new password.

The following links will take you to screenshots and step-by-step instructions for Brokers, Employers and Members to change their password. Please share the employer and member password information with your groups so they can share with their employees.

Broker - Password Reset InstructionsOpen a PDF

Employer - Password Reset InstructionsOpen a PDF

Member - Password Reset InstructionsOpen a PDF

If you do not remember your current password, you can retrieve your password hint from the broker login page. For a username reset, password reset or other technical questions, please contact the Web Help Desk at 1-800-278-1247. Please contact your account consultant with any other questions.

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