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Helpful Resources For Employees Using Our Website Or Mobile App

Broker News | February 2022 | Vol. 17 No. 2

It’s early in the new year and a great time for employees to review the benefits and extras that are a part of their health plan. Employees can visit ExcellusBCBS.com 24/7 to: Register and/or log in to their online member account Download our mobile app Easy access...

Do You Really Need The Emergency Department?

Broker News | February 2022 | Vol. 17 No. 2

There are millions of visits to hospital emergency departments (ED) in New York state each year that don’t result in a hospital stay, according to New York State Department of Health data. And while some health conditions require emergency care, many are better suited for...

2022 Broker Guide Now Available

Broker News | January 2022 | Vol. 17 No. 1

Good health and preventive care are more important than ever and guiding your clients through their health care benefits is one way you provide confidence and security in uncertain times. The programs and tools outlined in the 2022 Broker Guide demonstrate our commitment...

Enrollment Inquiry & Support Updates

Broker News | January 2022 | Vol. 17 No. 1

Updates to our Enrollment Inquiry & Support tool are scheduled to go live on February 7. Users who login and contact us by using the Enrollment Inquiry & Support tool will have access to new features that will enhance the support process from start to finish. ...

2021 Diversity Equity And Inclusion Report Available

Broker News | January 2022 | Vol. 17 No. 1

We are proud to share our inaugural, “Diversity Equity and Inclusion Report, Bringing I.D.E.A. to Life,” which details our approach to mitigating the impact of bias, and our commitment to equitable treatment for all, within and beyond our walls. Our Corporate Commitment...

February Is American Heart Month

Broker News | January 2022 | Vol. 17 No. 1

February is American Heart Month, a time to spotlight heart disease which is the #1 killer of Americans. Yet heart disease is largely preventable by living a healthy lifestyle: eat a healthy diet, get regular physical activity, manage stress, don’t smoke, and get enough...

COVID Treatment Benefits Ending On 12/31/21

Broker News | December 2021 | Vol. 16 No. 12

Please remind your groups that COVID treatment benefits will be ending on December 31, 2021. Beginning January 1, 2022, COVID treatment benefits will process according to the member’s benefits.  

Enhancements Made To Find A Doctor

Broker News | December 2021 | Vol. 16 No. 12

We continue to work to give our members the best user experience possible when it comes to our digital tools. Our Find A Doctor tool recently received the following enhancements to take advantage of in-app features such as: Location services Mapping capabilities ...

Excellus BCBS Welcomes Dr. Gina Cuyler

Broker News | December 2021 | Vol. 16 No. 12

In keeping with its mission to ensure access to high quality health care and reduce health disparities, Excellus BlueCross BlueShield announced that Gina Cuyler, MD. has joined the health plan as Vice President Health Equity and Community Investments. In this new role,...

New Individual Market COBRA Special Enrollment Period Effective January 1, 2022

Broker News | December 2021 | Vol. 16 No. 12

On May 5, 2021, CMS released the Notice of Benefit and Payment Parameters (NBPP) for the 2022 plan year final rule, and it included a new/modified qualifying event for a special enrollment period (SEP). The existing SEP for Involuntary Loss of Minimum Essential Coverage...

2022 Individual Market Plans

Broker News | November 2021 | Vol. 16 No. 11

Our SafetyNet and Individual Market Sales Team is ready to assist brokers during the upcoming 2022 Open Enrollment Period. If you have a client who is not eligible for an Employer Group Plan, Medicare, or Qualified Health Plan offerings, we are here to support you....

Recipients Of 2021 Health Equity Awards Announced

Broker News | November 2021 | Vol. 16 No. 11

Excellus BCBS announced the recipients of its 2021 Health Equity Awards. The awards represent more than $388,000 in financial support we are providing to community programs that address racial and ethnic health disparities across our service area. The funding will...

Changes To Member ID Cards

Broker News | October 2021 | Vol. 16 No. 10 - Special Issue

Both New York State and the federal government have mandated changes to health insurance member identification cards. Beginning November 1, 2021, we will begin sending member cards in compliance with the federal mandate that takes effect January 1, 2022. Federally...

Excellus BCBS Achieves 5-Star Rating For Two Of Its Medicare Plans

Broker News | October 2021 | Vol. 16 No. 10

Among the highest in the nation and upstate New York. The Centers for Medicare & Medicaid Services (CMS) annual Star Ratings for 2022 has awarded Excellus BCBS five-star ratings for two of its Medicare plans, making it among the highest rated Medicare plans in the...

Annual Rate Notices Being Mailed

Broker News | October 2021 | Vol. 16 No. 10

Groups will receive Annual Rate Notices (ARNs) at the end of October. This includes: Small Group Products Large Group HMO Individual Medicare Advantage, Simply Prescription and Dental prospective pooled group notices and rates will be issued and viewable in...

Update To COVID Treatment Benefits

Broker News | October 2021 | Vol. 16 No. 10

Excellus BCBS will continue to cover IN-NETWORK COVID treatment benefits for fully insured members in full through December 31, 2021. Self-funded groups that previously opted-in will be given the choice to extend that option through December 31, 2021.  

Broker OE Content Now Available On The Sales Hub

Broker News | September 2021 | Vol. 16 No. 9

2022 Open Enrollment presentations are now available on Sales Hub. Some topics you can review include: Broker Commission Strategy for New Business Small Group Product Updates (Large group updates were released in June) 2022 Small and Large Group OE Updates from Sales...

Revised Waiting Period Policy

Broker News | September 2021 | Vol. 16 No. 9

We understand that employers may be looking for ways to position themselves more competitively in the current hiring environment. Health insurance is often a key component of employee benefit packages. From now until January 1, 2022, employers may change their new hire...

Medicare Annual Notice Of Change Mailing

Broker News | September 2021 | Vol. 16 No. 9

This month, group benefit administrators with Medicare Blue Choice (HMO-POS) or Medicare Blue PPO (PPO) plans will be mailed an Annual Notice of Change (ANOC). The ANOC provides details on 2022 benefit changes. These members will receive their 2022 ANOC, along with their...

Breast Cancer Awareness Month

Broker News | September 2021 | Vol. 16 No. 9

October is Breast Cancer Awareness Month an annual campaign to increase awareness of the disease. According to the Centers for Disease Control and Prevention, about 255,000 women get breast cancer and 42,000 women die from the disease in the US every year. Here’s how...

Ready For Open Enrollment!

Broker News | September 2021 | Vol. 16 No. 9 - Special Issue

A new year means exciting new changes for your groups and their members—and even better coverage. Rates, plans, brochures, and product guides are all available now. What’s New for 2022 (PDF)  

Individual Metal Plans And Rates For 2022 Now Available!

Broker News | September 2021 | Vol. 16 No. 9 - Special Issue

Individual plans and rates for 2022 are now available on Blue on Demand. Updated Open Enrollment tools, including product placemats and product brochures will also be available. Now available: Individual Metal Level Medical Plans Blue Select Stand-Alone Dental Plans ...

Updates To Non-COVID Telehealth Benefits

Broker News | August 2021 | Vol. 16 No. 8

The New York State regulation to cover non-COVID telehealth benefits in full for fully insured members, ended on June 24, 2021. Excellus BCBS will continue to cover IN-NETWORK NON-COVID telehealth benefits for fully insured members in full through December 31, 2021. ...

Help Protect Employees From The Flu

Broker News | August 2021 | Vol. 16 No. 8

Every flu season is different, and influenza infection can affect people differently. Millions of people get the flu every year; many are hospitalized and some die from flu-related causes every year. Make plans to get vaccinated early in fall before flu season begins. The...

Request For Missing Social Security Numbers

Broker News | August 2021 | Vol. 16 No. 8

Under the Affordable Care Act, the Internal Revenue Service requires health insurers to request missing subscriber and dependent Social Security numbers from their members. In September, we will send Social Security number request letters to individuals who had health...

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